FAQ
FAQ & Shipping Policy
Processing Time
Processing (the time needed to prepare your order) takes 3–5 business days.
Note: Weekends and holidays are excluded.
Shipping Time
- United States: Packages typically deliver within 3–5 business days via USPS First Class.
- International: Shipping usually takes 1–3 weeks.Orders placed on weekends will begin processing the next business day.
Refund & Exchange Policy
- No Refunds: Refunds are not offered under any circumstances.
- Exchanges Only: Exchanges are accepted only if the item arrives broken or damaged.
- Exchange Window: Requests must be made within 30 business days of receiving your order.
- Returned items must be unused, in their original condition, and accompanied by proof of purchase.
Custom & Preorder Items
- Custom/preorder items typically require 1–7 weeks for production. Occasionally get random influxes of orders that can slow down our processing time.
- Orders containing multiple custom items may take longer due to the use of different manufacturers.
- All items in your custom order must be received together before the complete order can be shipped.
Frequently Asked Questions
Q: How long will it take to receive my order?
A: Delivery times vary depending on the shipping method and your location:
- Standard Orders: Processed and shipped within 1–2 business days (excluding. Items that are on hand are considered standard orders.
custom/preorders).
- U.S. Delivery: 3–7 business days.
- International Delivery: 2–4 weeks.
Q: Can I get a refund?
A: No. Refunds are not offered under any circumstances. We only provide exchanges for broken or damaged items reported within 30 business days of receipt.
Q: What happens if my order includes multiple custom items?
A: If your order contains multiple custom items, production may take longer because we work with different manufacturers. All custom items must be completed and received together before shipping.
Customer Service
If you have any questions or need assistance with your order, please contact us at: Email: cinnyandco@gmail.com